After Sales & Support
About AITPL: Unparalleled Customer and Technical Support
AITPL is a leader in providing exceptional customer service and technical support. Our unique approach leverages a broad range of expertise to build an unmatched after-sales capability in the industry. Our dedicated team of highly trained Technical Application Specialists, After-Sales Service Engineers, and Technicians is here to assist customers in selecting the right products tailored to their specific application needs.
Commitment to After-Sales Excellence
Our differentiating strategy lies in our unwavering commitment to After-Sales Service, aimed at ensuring customer success. We collaborate with global partners to deliver training programs with stringent measures to ensure successful knowledge transfer. This approach allows us to provide value-added services such as equipment calibration, service, maintenance, and specialized training.
Core Competencies and Quality Assurance
At the heart of our operations are our core competencies in technical expertise across applications and instrumentation. These are delivered as value-added services to our customers, ensuring optimal use of our products and technology. Our ISO 9001:2008 quality system processes guarantee stringent external and internal quality controls, establishing a robust framework to validate all aspects of our After-Sales Service operations.
Comprehensive Service Network for Ultimate Customer Satisfaction
Comprehensive Service Network for Ultimate Customer Satisfaction
Our Service Network
- Inspection Visits and On-Site Repairs: We provide prompt on-site repairs and maintain a stock of essential spare parts to ensure quick resolutions.
- Periodical Preventive Maintenance (PPM) Services: Designed to ensure optimal system efficiency and minimize operating costs.
- Customized Maintenance Kits: Developed to guarantee smooth, uninterrupted operation of instruments at the lowest possible cost.
- Specialized Regional Service Teams: With teams located across seven main regions (Down South, Colombo, Kandy, North Central, North & East, Sabaragamuwa, Negombo-Kelaniya), we manage island-wide services to minimize downtime.
- Dedicated HiTEC Instrumentation Support Team: A specialized team trained exclusively for the HiTEC instrumentation range to provide enhanced support.
- Advanced Electronics Workshop: Equipped for detailed repairs where extensive attention is required.
- Operational and Application Training: Comprehensive training programs are provided to customers to ensure correct technology transfer and optimal use of the equipment.
Islandwide Service Coverage
AITPL is dedicated to providing not just products, but comprehensive support and service solutions that empower our customers to achieve success in their fields. Our commitment to quality, continuous improvement, and customer satisfaction sets us apart in the industry.
GLE
Service Manager - GLE
- MR.SHANNON VAN RANZOW
- 076-7398879
- shannon.vanranzow@aipl.lk
Colombo
Service Manager - GLE
- MR.SHANNON VAN RANZOW
- 076-7398879
- shannon.vanranzow@aipl.lk
Colombo/Moratuwa
Technical Officer - GLE & AGRICULTURE
- MR. T.H.K.H.DE SILVA
- 077-3470631
- kavinda.desilva@aipl.lk
Kandy/Badulla
Technical Officer - HiTEC
- MR. D.H.K.G. MOHOTTI
- 077-3815198
- kosala.m@aipl.lk
Sabaragamuwa/Homagama/Ratnapura
ASSISTANT SERVICE ENGINEER - GLE & AGRICULTURE
- MR. DHANANJAYA DE SILVA
- 077-62075573
- dhananjaya.desilva@aipl.lk
North Central
Senior Regional Technical Executive - GLE & AGRICULTURE
- MR. S.L SENEVIRATHNE
- 077-4258687
- sisira@aipl.lk
North + East
Technical Officer - GLE & AGRICULTURE
- MR. D.H.K.G. MOHOTTI
- 077-3815198
- kosala.m@aipl.lk
Southern
Technical Officer - GLE
- MR. T.H.K.H.DE SILVA
- 077-1304337
- kavinda.desilva@aipl.lk
HiTEC
Service Manager - HiTEC
- MR. K.A.C.S JAYANAYAKA
- 077-3815199
- chamara@aipl.lk
HiTEC Chromatography
Technical Officer
- Mr. Dinith Jayasinghe
- 077-8857186
- dinith.jayasinghe@aipl.lk
HiTEC Life Science
Service Engineer - HiTEC Life Science
- MR. R.M.T.B.RATHNAYAKA
- 077-4983621
- tharindu.rathnayake@aipl.lk